Returns Policy

1. We accept refunds for accessories, wigs, and standard-size costumes (excluding cross-dressing costumes).

2. Cross-dressing costumes are non-returnable and non-exchangeable.

3. Return, refund, or replacement requests must be initiated within 7 days of receiving your order.

4. A 100% refund is offered only for defective parts or pieces sent in error.

5. If you choose to return or exchange a costume due to personal error, the buyer is responsible for round-trip postage.

6. Customized/commissioned items cannot be refunded, as our dressmaking process begins promptly after payment is received. Please decide carefully.

7. Costumes that have been washed or altered from their original size are not eligible for return or refund.

8. Variances in color, minor threads, and odors are not considered quality or defect issues.

9. As our site's capabilities are currently a bit limited, we're working hard to ensure everyone enjoys the best possible experience. In certain situations, we may face challenges in accepting your new orders. This means there's a possibility your new order might need to be canceled and refunded upon its arrival. Here are some scenarios where this could happen:

• If you've initiated a credit card chargeback.
• If you've filed a case through PayPal.
• If your return exceeds the specified timeframe.
• If you've had more than three returns.
• If your returns have had a bit of an impact on their resale condition.
• If you don't cooperate with post-sale processes.
• If you've shared a less-than-positive review.